Our security commitment
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Secure and reliable infrastructure
Air leverages Amazon Web Services (AWS) for the hosting of all production data. AWS data centers are monitored by 24×7 security, biometric scanning, video surveillance and are SOC 1, SOC 2, and SOC 3 certified.Sub-processors
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We work with the following companies and tool systems to store, analyze, and transmit data for our users. They've been carefully vetted for best-in-class security practices.
Application security
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Incident Response
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Security breaches will be communicated within 48 hours, and vulnerabilities are fixed ASAP.
In-app Permissions
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Users can be assigned different roles to administer, manage, engage with, or access content.
Data Deletion
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Users can request account and user data deletion via the following e-mail address: privacy@air.inc.
Data Permissions
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Access to customer data is limited to authorized employees who require it for their job and data access is logged.
Data Encryption
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We keep data secure in transit and at rest. Data is on accessible via TLS/SSL and is encrypted with AES256 at rest.
SSO
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Single Sign-on (SSO) allows you to authenticate users in your own systems without requiring them to enter additional login credentials.
We offer full transparency into system status, compliance, and performance
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Penetration testing
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Our team runs penetration testing with the NCC Group. These annual network and application layer penetration tests follow Google's Penetration Testing Guidelines.
SOC 2 compliance
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Air is SOC 2 compliant. Air works with Drata, the world’s most advanced security and compliance automation platform, to meet SOC 2 standards and has successfully passed an independent audit. The security of our customers’ data remains Air’s top priority, and our SOC 2 Type I report objectively certifies our ability to ensure its protection.
Service levels
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We have uptime of 99.9% or higher. You can check our past month stats at https://status.air.inc/.
Questions?
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To report any security vulnerabilities or receive additional details on our security provisions, please email us at security@air.inc. 🔐 If interested in advanced security settings in your Air workspace contact sales to learn more about our Enterprise plan →